Job Details

Arcadia Off Campus Drive 2024

Detailed Job Summary for Arcadia Recruitment 2024:

Join our dynamic IT team and kick-start your career as a Junior IT Associate at Arcadia. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.

Responsibilities:

• Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
• Utilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents
• Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk
• Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
• Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
• Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
• Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
• Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
• Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Basic understanding of supporting MAC and Windows operating systems
• Demonstrated interest in IT support through coursework, internships, or personal projects
• Familiarity with Jira Service Desk or similar ticketing systems is a plus
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
• Strong attention to detail and ability to follow instructions and guidelines
• Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
• Willingness to learn and grow in a dynamic IT support environment.